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FREQUENTLY ASKED QUESTIONS

Have questions and want fast answers? We’ve made a list of the most common questions customers ask us on this page. If you still have unanswered questions after reading this, please feel free to reach out to us directly through Facebook Messenger.
 

 

Q- HOW LONG DOES DELIVERY TAKE? / ARE THERE ANY SHIPPING FEES?

 

Our delivery is fast! Your order should arrive between (2-5 business days) to ensure that you wear your new outfit as soon as possible!
However, shipping timing and fees varies from city to the other, Please check the below schedule for shipping fees and periods

 

 

Q- HOW CAN I TRACK MY ORDER? /  have a concern/complaint about shipping !

 

After placing your order you will receive an E-mail Confirmation to confirm your order status, However, if your order is late or if you have any concern regarding shipping don't hesitate to reach out to us on Facebook messenger .

 

Q- HOW DO I PLACE AN ORDER?

 
Placing an order takes a few minutes on our website. Simply pick your favorite product from our shop , click “add to cart” and then on the next page press “proceed to checkout”. Now fill in your personal information and address details then click “Place Order”. Done! Your order is now in our system and will be processed. Nothing else needed on your part.

 

Q-I DON’T LIKE ORDERING THINGS ONLINE. WHAT IF ANYTHING GOES WRONG?

 

This is a common concern we receive because unfortunately, a lot of online shops are dishonest. First off, here at Smalling, you can choose to always pay on delivery. If there’s anything wrong with the product you can return your shipment on arrival or after receiving in a return window of 14 Days, Please check the return policy below :