Welcome to [ SMASH ]. We want to make sure your shopping experience is seamless and enjoyable. If you have any questions about our Exchange and Return Policy, please contact our customer service at { +2 0106 893 8526 }
1. Eligibility for Exchange or Return
1.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within [14] days of receiving the item. We will provide instructions on how to return the item for a replacement or a refund.
1.2 Incorrect Orders:
If you receive an incorrect order, please contact us within [14] days of receiving the item. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
1.3 Unopened and Unused Products:
For non-defective and non-damaged items, we accept returns within [14] days of the delivery date. The product must be unopened, unused, and in its original packaging for a refund or exchange. Please note that return shipping fees may apply.
2. Return Process
To initiate a return or exchange, please follow these steps:
2.1 Contact Customer Service:
Contact us @ { +2 0106 893 8526 }with the following information:
- Order number
- Reason for return or exchange
- Clear photos of any damaged or defective items
2.2 Wait for Instructions:
Our customer service team will review your request and provide instructions on how to proceed with the return or exchange.
2.3 Return Shipment:
Please ship the item(s) back to us following the instructions provided by our customer service team. Ensure that the product is securely packaged to prevent damage during transit.
3. Refunds and Exchanges
3.1 Refunds:
Refunds will be issued to the original payment method within [14] business days after we receive and inspect the returned item. Please note that shipping fees are non-refundable, and return shipping fees may apply.
3.2 Exchanges:
If you requested an exchange, we will ship the replacement item within [14] business days after receiving and inspecting the returned item. We cover the shipping costs for sending the replacement item.
5. Contact Us
If you have any questions or concerns about our Exchange and Return Policy, please contact us at { +2 0106 893 8526 }.